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<\/a><\/p>\nOR<\/strong> <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n Once you click on either of these links a chat window will open and you are chatting live.<\/p>\n Now, I might be biased but I LOVE these chat systems and I use them on other web sites all of the time.\u00a0\u00a0CHAT\u00a0is great if you want to check on something like \u00a0status because you can send us a message like, \u201cI need a status on order 123456.\u201d\u00a0 And then move on to multi-task.\u00a0 Once we see your request we will send you a reply letting you know we chatting and then you can go get a drink of water (or whatever) while we get your status.\u00a0 Once we have your information we will send you a message, your computer will \u201cping\u201d and you can see our reply.\u00a0 It is nice because unlike the phone you are not tied to waiting and can move on to other things while we get you an answer.<\/p>\n We launched this feature the week of April 13.\u00a0 I will admit I was stunned at the response.\u00a0 We have already received at least a hundred chat requests so it seems like many of you have already noticed the CHAT REQUEST icon.\u00a0 That is great\u2026Because again, I might be biased but this works as well for us as it does for you.\u00a0 I (or Flora) are only capable of handling phone calls one at a time.\u00a0 But when it comes to the chats\u2026we can handle multiples; although it seems 4 at once is the max to handle efficiently.\u00a0 Still, between us that is 8 support issues at one time instead of just two.\u00a0<\/p>\n The Chat Window is not limited to only Status requests checks.\u00a0 Anything you can do over the phone can be checked here.\u00a0 You can even place an order because sending art is no more difficult than dragging a file in to the TEXT box.\u00a0 However\u2026.If you are going to try this\u2026only do it during customer service hours or your order could easily get lost.<\/p>\n Just remember this is another resource for you to work with us even more efficiently.\u00a0 I can honestly say 100% of the CHAT conversations I had last week resulted in a positive outcome.\u00a0 It was a fantastic way to communicate with you. \u00a0\u00a0You are always welcome to call or email but if you want to communicate with us via CHAT I encourage you to give our new CHAT SERVICE a try.\u00a0 I am confident you will like\u00a0it as much as I do.<\/p>\n As always, thank you for your continued support of ur products and services.\u00a0 If you ever have any questions comments or concerns we are never more than a phone call, email or now CHAT session away.<\/p>\n Thank you,<\/p>\n
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