As we get closer to the holidays deadlines seem to compress and many more of you have time sensitive projects.\u00a0 Qdigitizing understands and our production facility is open 24 hours a day, 6 days a week to help you meet those deadlines.\u00a0 YOU should note\u00a0we are 100% closed on Sunday so staff (and yes, ownership too) can spend quality down time with their families.\u00a0 Even though production is open on Saturday customer service is not.\u00a0 Qdigitizing is primarily a Business to Business service.\u00a0\u00a0 We will receive more orders and emails from 6:00am\u00a0 to 9:00am Monday morning than we will on Saturday and Sunday combined.\u00a0 Because of this it does not make sense for us maintain full staffing levels on the weekend.\u00a0 But with that said each of you should know, \u00a0crest\/hat size digitizing and simple art orders placed on Friday will be returned on Saturday (at no additional cost) but you must specifically request this service.\u00a0 Our web order forms include a \u201cSaturday\u201d request when placing orders on Friday.\u00a0 If you email your order in, be certain to request Saturday delivery if you need it.\u00a0
\nOn the weekends I am constantly monitoring email and will always help when and where I can.\u00a0 But after 1:30 (eastern) on Saturday my production facility closes and does not re-open until Sunday night at 11:00pm (Eastern).\u00a0 \u00a0These operational hours allow us to deliver Friday and weekend orders for Monday morning. \u00a0However, because of this from Saturday afternoon (1:30 Eastern) through Monday morning Qdigitizing is only able to provide service in a very\u00a0limited capacity.\u00a0\u00a0<\/p>\n
On a similar note I feel it is important for Qdigitizing to reemphasize an important point.\u00a0 Our standard delivery for crest\/hat size digitizing and simple art orders is Next Business Day.\u00a0 For us, Next Business Day means before Customer Service closes on the next business day after you place your order.\u00a0 To that end it is important to note customer service hours are Monday \u2013 Friday 9:00am through 8:00pm Eastern time.\u00a0\u00a0 While more than 90% of our orders are delivered within 28 hours if you need a design more rapidly than this you can request Same Day Service (for crest\/hat digitizing only) up until 4:00pm (eastern) M-F.\u00a0 At this time we do not offer Same Day Service for any art project or jacket back digitizing.\u00a0 \u00a0Additionally, while we try to accommodate rush orders we cannot guarantee delivery inside our standard service.\u00a0 We do not have a delivery level in-between Same Day and Next Day.\u00a0 If you are pressed for a deadline I strongly recommend you request Same Day Service or get your order in as early as possible and then reach out by phone to Steve or Flora and give them a heads up as to the urgent nature of your order.<\/p>\n
Qdigitizing takes your deadlines seriously.\u00a0 We know you do too.\u00a0 The most important thing you can do to help us expedite your order is to send us clean art and complete instructions.\u00a0 We do everything we can to avoid putting orders \u201cOn Hold\u201d but if we do not have adequate information or a quality image we cannot start your project.\u00a0 Furthermore, our internal clocks do not start until we have all the information we need to start an order.\u00a0 \u00a0We promise to hold up our end of the deal but in order for us to do that we need you to partner with us and provide as much information as you can.\u00a0 At a minimum we need to know the following for all orders be it art services or embroidery digitizing:<\/p>\n
1.\u00a0 We need quality source art.
\n2.\u00a0 Tell us how big you want your finished image to be
\n3.\u00a0 Tell us what image will either be printed or embroidered on.
\n4.\u00a0 Tell us the format you require your design and if you know it, the version number of the software you use.\u00a0 (Version is more important for art than embroidery.)<\/p>\n
If you can give us just those four things more than 8 out of 10 times we will return your design to you on the first pass without any editing required.\u00a0 We track this metric internally and we know it to be true.<\/p>\n
If you send us art that looks like this \u00a0More than 75% of the orders we put on hold are because a customer is requesting a design at too small a size to accommodate the text in the design.\u00a0 Your text is what drives the minimum size of your design.\u00a0 This conversation can get very in-depth so for this conversation let\u2019s keep it simple.\u00a0 For the most part the minimum size required to form a quality satin stitch letter is 4mm or 3\/16\u201d.\u00a0 \u00a0However, the type of fabric can impact this significantly.\u00a0 Additionally, that is for a simple Arial type font, no serifs or fancy text elements.\u00a0 Fancy fonts require even more size to embroider nicely.\u00a0<\/p>\n A design like this It is all about the text.\u00a0 In the Rutherford logo it would be impossible to provide a quality job with the design being any less than 6.5\u201d wide if all text in the logo is to remain as represented in the art.\u00a0 Art like this requested at 3.5\u201d wide will generate a Hold Message \u00a0100% of the time.\u00a0\u00a0 For the most part you can get about 18 letters on a line of text and keep your design to 4\u201d wide.\u00a0 While there is no rule about how wide a left chest design can be most of our customers do not like to see designs longer than 4.5\u201d and anything more than 5.5\u201d is almost universally panned.<\/p>\n Understanding the limitations of the embroidery medium can take time\u00a0but the better you understand embroidery the more you will\u00a0help yourself and better serve your customers.\u00a0\u00a0 Qdigitizing is here to help you work through the challenges.\u00a0 If you\u00a0 ever have a question about a logo feel free to send it to us before you place the order.\u00a0 Myself or Flora will be more than happy to discuss the design with before it can become a problem for you.<\/p>\n
\n![\"\"](\"https:\/\/www.qdigitizing.com\/blog\/wp-content\/uploads\/2013\/10\/183771.jpg\" "\\"183771\\"")
<\/a>and your complete instructions are L\/C\u00a0 you can expect editing will be required more than 50% if the time.\u00a0 Additionally, if your instructions are that brief (you would be surprised how often we get this) then there is a very good chance your order will be put on hold which will\u00a0further delay your\u00a0order.\u00a0 We\u00a0aren’t trying to be mean, we simply need more information in order to\u00a0do a good job for you.<\/p>\n<\/a>can be embroidered much smaller than a design like this.\u00a0\u00a0 <\/a><\/p>\n