www.qdigitizing.com<\/a> and check current order status.\u00a0 If an order is On Hold you will see it flagged in your Order Archive where you are also offered the opportunity to reply to the hold message.\u00a0 \u00a0If you need help learning how to navigate or log in to your account please contact Customer Service and we will be happy to show you how use your account.\u00a0<\/p>\nHow is a Hold Message Generated <\/strong>\u2013 A Hold Message is generated by the digitizer or artist (let\u2019s call them Talent from here forward) who is assigned to work on your job.\u00a0 The first thing Talent does when they receive your\u00a0design\u00a0is to compare your order comments to the art received and your size requirements specified.\u00a0 If Talent determines a design cannot be programmed they request a Supervisor review the order.\u00a0 \u00a0If the Supervisor agrees with Talent a preliminary hold message will be generated and sent to me (or Flora).\u00a0 \u00a0It is then up to us to determine if we need to contact you or solve the problem on our own.\u00a0 If we cannot solve the problem we will modify the Hold Message as necessary and send it to you.<\/p>\nThere are two very important things to understand about the Hold\u00a0process:\u00a0<\/span><\/p>\n\n- \u00a0I might not see a hold message for up to\u00a020 hours after you submit your order.\u00a0 As I am sure you have already figured out this means that in a next day service environment\u00a0we might already be deep in to the day an order is due before I generate a message requesting additional information from you.
\n\u00a0<\/li>\n - Our Internal Service Clocks do not start until we have enough information to start working on an order.\u00a0 Because of this, Next Business Day service might not be possible when an order needs to be put on hold.\u00a0\n
Example:\u00a0 You place your order at 7:00am Monday, I receive a Hold Message from Staff at 6:00am Tuesday morning and determine I need to contact you.\u00a0 You do not see\/reply to the hold message until 2:00pm Tuesday.\u00a0 In this scenario Qdigitizing is 31 hours in to your order before we can even get started on the work.\u00a0 Your reply is our green light to GO and (in this example)\u00a0\u00a0your order will not be scheduled for delivery until Wednesday.<\/li>\n<\/ol>\n
As you can see a Hold Message can add a significant amount of time to an order.\u00a0 If you are working with tight deadlines it is always in your best interest to provide a quality source image and at a very minimum the following information:\u00a0 Is the order for Digitizing or Art, What is the size for the finished design, What will the design be printed\/embroidered on. \u00a0\u00a0Additionally:<\/p>\n
\n- If an Art project, do you require any special art processes like half tones, simulated process, vinyl cutting, etc.\u00a0<\/li>\n
- If Digitizing \u2013 are large white areas filled with stitching or left negative.\u00a0 Are we allowed to take creative license to modify a design to allow for the highest quality embroidery.\u00a0 May we simplify complex fonts.\u00a0 May we delete (if determined necessary) borders from lettering.<\/li>\n<\/ul>\n
The Best way to reply to a Hold Message<\/strong> \u2013 Is simple.\u00a0 Reply to the email we sent you with instructions and if necessary any art we are requesting.\u00a0 You do not need to give long flowery explanations.\u00a0\u00a0 IN fact, it is best to give short, bullet point\u00a0 replies.\u00a0 What is most important to understand is we need more information to finish your order.\u00a0 Do not use a Hold Message to \u201cask questions\u201d back.\u00a0 Asking a question (by email) as a reply to a hold message will only further delay your order.\u00a0 If you do not understand our hold message please call us so we can clear up any confusion right away.\u00a0 More than anything, Qdigitizing wants to complete your order as quickly and correctly as possible on the first pass.\u00a0 To do this we want to avoid an email loop.\u00a0 If you don\u2019t understand what we are asking and cannot reply in a few simple comments, please call us.<\/p>\nWhat can you do to Avoid Hold Messages<\/strong> \u2013 If you want to avoid the delays caused by hold messages the single best thing you can do is provide us with enough information to process your order (see above) and a quality source image.\u00a0 If you have any doubt, call us BEFORE you place your order that way we can get in front of any issue before the order is placed and can advise\u00a0you\u00a0in a proactive manner.\u00a0 If you do this one thing, I can virtually guarantee you will never have an order placed on hold.<\/p>\nIt is in all of our best interest to avoid putting orders On Hold.\u00a0 For us, it is a last resort.\u00a0 We want to finish your order your order accurately in the time frames we promise.\u00a0 But to do this we need enough information to process your order.\u00a0 All of us at Qdigitizing want nothing more than to offer you the best service possible.\u00a0 However, doing so is a team effort and you are part of the team. \u00a0We never put an order \u201cOn Hold\u201d to buy time because we are busy.\u00a0 If we are reaching out to you I promise it is because we feel we need to.<\/p>\n
As always, thanks for reading.\u00a0 If you have any suggestions for topics or simply want to add your thoughts please do not hesitate to reply here or send an email to steve.freeman@qdigitzing.com.<\/p>\n
I look forward to hearing from each of you soon,<\/p>\n
Steve Freeman
\n<\/strong>Managing Partner
\nQdigitizing.com
\n877-733-4390<\/p>\n","protected":false},"excerpt":{"rendered":"Hello Everybody\u2026 For those of you who have followed my blog these past 5 years, thank you!\u00a0 This past month<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-857","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/posts\/857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/comments?post=857"}],"version-history":[{"count":2,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/posts\/857\/revisions"}],"predecessor-version":[{"id":859,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/posts\/857\/revisions\/859"}],"wp:attachment":[{"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/media?parent=857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/categories?post=857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qdigitizing.com\/blog\/wp-json\/wp\/v2\/tags?post=857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}