In the wonderful world of embroidery the oldest argument there is when a job goes wrong is, \u201cWhose fault was it, embroidery or digitizing?\u201d\u00a0 The truth of the matter is it is almost always a combination of both but there are times when blame can be assigned.\u00a0 While this can be a delicate conversation (no one likes to admit when they are wrong) a true professional will keep their ego in check and learn from a mistake.\u00a0 Assuming you enjoy a long and prosperous embroidery career there will come a time when an order gets destroyed for reasons that could have been prevented.<\/p>\n
So how do you know who is to blame?\u00a0 What is most important is to understand why you want to know.\u00a0 The answer is, so you can prevent it from happening again.\u00a0 To that end there are things you can do to prevent embroidery jobs from going south.<\/p>\n
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In the past embroidery digitizing was far more expensive than it is today and understandably operators would try and make a design work on as many different products as they could.\u00a0 In the current world you can get a brand new design (from Qdigitizing) for as little as $25 and edits for $10.\u00a0 It does not make sense to risk damaging hundreds of dollars\u2019 worth of product to avoid a $10 edit fee.\u00a0 QDigitizing understand designs often need to be adjusted for specific fabrics so we will always do our best to program your designs to your requirements.\u00a0 However, it is up to you to understand this might be necessary and to inform us what a design will be embroidered on.<\/li>\n
There is no excuse a professional can provide for doing more than two runs with a flawed program.\u00a0 Anything beyond that shows they are not paying attention or do not care about their quality.\u00a0 It is reasonable should production need to be halted while a new design is produced the embroiderer be compensated for down time to stop one job, start another and then return to yours.\u00a0 However, that is a conversation you should have with your decorator as you start your relationship.\u00a0 You should learn what their policies are on these kinds of issues.<\/li>\n<\/ol>\n
The most important thing to remember is quality embroidery is always a marriage between digitizing and production.\u00a0 The best thing you can do is have open and frank conversations with your decorator.\u00a0 You should understand what their policies are for damaged product and you should be fully aware of how they prep an order for full production.\u00a0 It is reasonable for an embroiderer to charge a \u201cset up fee\u201d to run a pre-production sample.\u00a0 You should understand this is an expensive process and it is reasonable for them to request a nominal fee.\u00a0 If you area a high volume customer I would suggest negotiating this.<\/p>\n