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1. How do I place an
order?
You can place
your order on our website using the Order Form. You need
to register with us first…click
here to register. You also have an option E-mailing us the orders
at order@qdigitizing.com |
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2. How do I request
a quote?
You can click
on Quotes in the main menu or you can click
here . We do not charge for providing quotes, the estimates
will be sent to you by email within 2 (two) business days. |
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3. How much
do you charge per design?
Click
Here for pricing details. |
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4. What is your turn-around time?
We deliver all designs within 24 hours.
This, of course, depends on the clarity of the instructions received
when the order is placed. |
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5. Do you have any test designs?
Yes, you can click
here to visit our design gallery. Please download sample
designs from our web site for free. They are in Tajima. dst format.
They can be run on your machine to check the quality. |
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6. What artwork formats do you
accept?
We can read
all of the following formats: jpeg, tif, gif, pcx, jpg, cdr, cpt,
ai, eps, pdf, wmf, pct or pict, bmp. These are the most common formats,
but if you have a format not listed here send it anyway we are pretty
good at this. Our favorite is the jpg format. It is generic and can
be saved / exported by just about every piece of software available.
If you can't send a jpg and are sending a graphic with the font active,
please change the text to curves. Otherwise if our system does not
have the font (we don't own every one of them out there) it will substitute
a closest match. We can fix this, but it is much easier with the text
as curves. |
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7.
What formats can you deliver my designs in?
Tajima
DST, Melco .ofm, Melco cnd,
Wilcom EMB, Ethos ISI, Wings MLS, Barudan FMC, Melco DOS EXP, Compucon
(.ref), Pulse (.pof) Toyota, Pfaff, and ZSK, cnd, fdr, dst, 100, t09,
ksm, bar, 0oo, dsz. |
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8. How will I receive my digitized
files?
You will receive
your files by email. You can also log on to our website & download
the designs yourself. |
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9. How do I download the designs?
After you log in, you will get to the order
list. In this list, you can open the order that you’re looking
for & click on the download button for the file you wish to download. |
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10. What types of payment do you
accept?
We accept payment
by Visa / Mastercard / Pay pal & wire transfer on our website.
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11. How do we make Payment
& Place/Receive Our Order?
- You would need to simply first fill out a registration form
if you are a New Customer.
- You could then either place your order on our website or just
email us the order at order@qdigitizing.com
- You would be requested to fill in your credit card details at the time of placing your
first order. We would then send you an invoice statement at the end of each month and if
the amount is confirmed by yourself(within 2 days), we shall then charge your card on file.
- We shall also send out a Monthly Invoice statement in an html
as well as a .csv file format with all the Design Information
of the Logos digitized including the Name, Stitch Count, the Date
of completion.
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12. How secure is the QDigitizing
website?
We accept
payment through Orbital Gateway, a part of PaymentTech. Paymentech
provides secure and reliable payment solutions, and handles all processing
data in strict confidence. |
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13. How can I contact you directly?
Pls. contact our customer service at order@qdigitizing.com |
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14. Do you
provide estimates?
Yes, we provide free estimates within 24 hours. You can go to the
Quotes section in
the main menu |
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15. How do you ensure quality?
We digitize your designs keeping the
final production in mind. For instance, if we know that you will be
putting a particular design on a ready cap, we digitize it using the
“center-out” method to ensure perfect reproduction.
We use a two stage system that checks all the possible defects that
can occur in color changes, trims, densities or as per your requirements.
Click
here to know more about our workflow process. |
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16. Do you
run swatches of the designs before you send them to me?
Yes, we sew out each design (maybe even
twice) till we are convinced of its smooth run on the machine before
we send the digitized file to you. |
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17. What
browsers does your site support?
Our site supports Internet Explorer 6
and above , Netscape 4.7 and above.
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